Privacy Policy

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or shop on https://lirainaria.com, interact with our website, place an order, or contact our customer support team.

We are committed to handling personal information responsibly and providing clear information about your privacy choices. This policy describes our general data practices and the rights that may be available to you under applicable U.S. privacy laws.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with your use of lirainaria.com, including browsing our website, shopping for furniture, submitting orders, managing an account if account functionality is available, arranging delivery, requesting returns or refunds, and communicating with customer support.

It covers how personal information may be collected, used, disclosed, retained, and protected in connection with these activities.

This policy should be read together with any other applicable terms or policies published on our website. If another policy addresses a specific subject, it should be interpreted consistently with this Privacy Policy and applicable law.

Our website may contain links to third-party websites or services. Those third parties maintain their own privacy practices, which are governed by their respective privacy policies. We do not control the privacy practices of independent third-party websites.

2. Personal Information We Collect

The categories of personal information we collect depend on how you interact with our website, the features available to you, and the services needed to complete your transaction.

2.1 Information You Provide Directly

Contact Information

When you place an order, contact us, or otherwise interact with our website, you may provide information such as:

  • Name.

  • Email address.

  • Telephone number.

  • Billing address.

  • Shipping address.

Order and Transaction Information

When you make a purchase, we may collect information associated with your transaction, including:

  • Products purchased and order details.

  • Order confirmation and transaction status.

  • Payment status and relevant transaction references.

  • Shipping, delivery, and tracking information.

  • Return, refund, cancellation, and warranty-related requests, where applicable.

  • Communications relating to your purchase or after-sales service.

Account Information

If our website offers customer account functionality and you choose to use it, we may collect account-related information, such as your login credentials and saved account details. The specific information collected depends on the account features available.

Customer Service Communications

If you contact us, we may collect the information you choose to provide, including questions, feedback, complaints, order inquiries, return requests, refund requests, and related correspondence.

Please avoid including sensitive personal information in messages unless it is reasonably necessary to address your request.

2.2 Payment Information

When you make a purchase, payment information may be collected and processed through the payment method and payment processing arrangements made available at checkout.

Depending on the payment method and service provider, this may include payment status, transaction identifiers, payment method details, and information needed to process or verify a transaction.

We do not represent that we directly store full payment card numbers or card security codes. The handling of those details depends on the actual payment processing arrangements used for your transaction.

2.3 Information Collected Automatically

When you visit our website, certain information may be collected automatically through server logs, website functionality, cookies, or similar technologies, depending on the technologies deployed.

This information may include:

  • Internet Protocol (IP) address.

  • Browser type and version.

  • Device type and operating system.

  • Referring website or webpage.

  • Pages viewed and links or features accessed.

  • Date, time, and duration of website visits.

  • General website interaction and performance information.

  • Security-related and diagnostic information.

The information collected depends on your device, browser settings, website configuration, and the technologies in use.

2.4 Cookies and Tracking Information

We may use cookies and similar technologies to support website functionality, remember preferences, understand website performance, or support advertising activities where applicable.

Depending on the technologies deployed and your privacy choices, these technologies may collect information about your browser, device, website interactions, and browsing activity.

For more information, including how to manage your choices, please see the Cookies and Similar Technologies section below.

2.5 Information Received from Third Parties

Depending on our actual business arrangements, we may receive information from third parties involved in providing services related to your transaction or website use.

Examples may include payment providers confirming transaction status, shipping providers supplying delivery updates, fraud-prevention services providing risk-related information, or other service providers supporting website operations.

The categories of information received depend on the services used and the permissions or instructions applicable to those services.

3. How We Use Personal Information

We may use personal information for the following purposes, where applicable and permitted by law.

3.1 Order Processing and Fulfillment

We may use your information to:

  • Process and confirm purchases.

  • Coordinate payment processing.

  • Arrange shipping and delivery.

  • Provide order status and tracking information.

  • Respond to cancellation, return, refund, and other after-sales requests.

  • Maintain transaction and customer service records.

3.2 Customer Support

We may use your contact information and communications to answer questions, investigate complaints, provide product or order assistance, and communicate about your requests.

3.3 Website Operation and Improvement

Where relevant, we may use technical and usage information to maintain website functionality, troubleshoot errors, understand website performance, and improve the shopping experience.

Analytics activities, where used, should be conducted in accordance with applicable privacy requirements and your choices where required.

3.4 Security and Fraud Prevention

We may use relevant information to identify suspicious transactions, investigate potential fraud, protect website functionality, prevent misuse, and safeguard our customers and business operations.

3.5 Transactional Communications

We may use your contact information to send order confirmations, payment or shipping updates, delivery notifications, and other communications related to your purchases or requests.

These communications are distinct from promotional marketing messages.

3.6 Marketing Communications

If we send promotional emails or other marketing communications, we will do so in accordance with applicable law and any consent or other legal requirements that apply.

Where required, you may withdraw your consent or opt out of marketing communications. You may also use an unsubscribe mechanism included in a marketing message, if available, or contact us at support@lirainaria.com.

Opting out of promotional communications does not necessarily stop essential communications about your orders, transactions, or customer service requests.

3.7 Legal Compliance and Dispute Resolution

We may use or disclose relevant information when reasonably necessary to comply with applicable laws, respond to lawful requests, maintain required business records, resolve disputes, enforce applicable terms, or protect our legal rights.

We limit such use to the extent reasonably necessary and permitted by law.

4. Cookies and Similar Technologies

Cookies are small data files stored on your device by a website. Similar technologies, such as pixels, tags, and certain scripts, may also collect information about your interactions with a website.

The technologies used on our website may vary over time. The following categories describe their potential purposes and do not, by themselves, confirm that every category is currently deployed.

4.1 Strictly Necessary Cookies

Strictly necessary cookies support essential website functions, such as maintaining shopping cart contents, enabling checkout, supporting security features, and preserving basic website functionality.

Where permitted by applicable law, these technologies may operate without consent if they are genuinely necessary for a service you have requested or otherwise qualify for an applicable legal exemption.

Disabling necessary cookies may prevent some parts of the website from functioning properly.

4.2 Functional Cookies

Functional cookies may remember preferences or settings, such as selected options or other information that improves your browsing experience.

These cookies are not necessarily essential to the operation of the website. Where applicable law requires consent before they are used, we will obtain the required consent.

4.3 Analytics Cookies

Analytics cookies and similar technologies may help measure website traffic, understand how visitors navigate pages, identify technical issues, and evaluate website performance.

Analytics technologies are not automatically considered strictly necessary. Where applicable law requires prior consent, they must not be activated before valid consent is obtained.

4.4 Advertising and Tracking Technologies

If we use advertising cookies, pixels, or similar technologies, they may support activities such as measuring advertising effectiveness, understanding interactions with advertisements, or delivering relevant advertisements.

Depending on the technology and applicable law, these activities may constitute targeted advertising, the sale or sharing of personal information, or another regulated form of data processing.

Where required, we will provide appropriate notice and obtain consent or offer the applicable opt-out mechanism before conducting such activities.

4.5 Managing Cookie Preferences

You may be able to manage cookies through website-provided privacy or cookie settings, if available, and through your browser settings.

Browser controls can allow you to block or delete certain cookies. However, browser settings may not provide all the controls required by applicable law, and blocking cookies may affect website functionality.

Where applicable law requires consent for nonessential cookies or similar technologies, continuing to browse the website, remaining inactive, or relying on a preselected option does not substitute for valid consent.

Where required, we will provide a practical way to accept or reject nonessential technologies and to withdraw or change consent. Withdrawal of consent will affect future processing based on that consent but does not automatically make earlier lawful processing unlawful.

4.6 Opting Out of Advertising-Related Processing

If our activities involve the sale or sharing of personal information or targeted advertising as defined by applicable law, you may have the right to opt out.

We will provide the opt-out methods required by the laws that apply to our activities. Depending on the circumstances, applicable law may also require us to recognize qualifying browser-based or other opt-out preference signals.

5. How We Share Personal Information

We may disclose personal information to third parties when reasonably necessary for the purposes described in this policy, as permitted by applicable law, and subject to relevant contractual or other legal obligations.

Depending on the services actually used, recipients may include the following categories.

5.1 Payment Processors

Payment-related information may be shared with payment processors or other relevant payment service providers to facilitate transactions, verify payment status, prevent fraud, and handle payment-related inquiries.

5.2 Shipping and Fulfillment Providers

We may share necessary order and contact information with shipping carriers, delivery providers, fulfillment providers, or related service providers to arrange delivery, provide tracking updates, and complete order fulfillment.

5.3 Website Hosting and Technology Providers

If used, hosting, infrastructure, maintenance, security, and other technology providers may process information to support website operation, troubleshooting, and technical protection.

5.4 Analytics and Advertising Providers

If we use analytics or advertising services, relevant information may be disclosed to those providers to measure website performance, evaluate marketing effectiveness, or support advertising activities.

The information involved and the legal characterization of these disclosures depend on the actual technologies, purposes, and arrangements.

5.5 Customer Support Providers

If we use external customer support platforms or service providers, relevant information may be processed to help manage inquiries, complaints, order questions, and after-sales requests.

5.6 Legal and Regulatory Authorities

We may disclose information when required by law, in response to valid legal process, or when reasonably necessary to investigate potential unlawful activity, protect rights and safety, or establish, exercise, or defend legal claims.

5.7 Business Transactions

If applicable, personal information may be disclosed as part of a proposed or completed business transaction, such as a merger, acquisition, restructuring, or transfer of assets, subject to applicable legal requirements.

5.8 Service Providers and Other Disclosures

A service provider processing information on our behalf may use that information only as permitted by the applicable service arrangement and law. The specific restrictions depend on the provider's role, contractual terms, and applicable legal requirements.

Not every disclosure to a service provider constitutes a sale of personal information. Similarly, disclosures for cross-context behavioral advertising may be treated differently from disclosures necessary to fulfill an order.

6. Sale, Sharing, and Targeted Advertising

Certain U.S. state privacy laws define the sale or sharing of personal information broadly. Depending on the circumstances, some advertising or tracking activities may fall within those definitions even when no money is exchanged directly for the information.

Disclosures necessary to process an order are not automatically a sale or sharing of personal information. The legal classification depends on the recipient, purpose, data involved, and applicable statutory definitions.

We do not make a blanket representation in this policy that our activities either do or do not constitute a sale or sharing of personal information under every applicable law.

If applicable law gives you the right to opt out of the sale or sharing of personal information, or targeted advertising, you may exercise that right through the applicable method provided on our website or by contacting support@lirainaria.com.

Where required, we will provide a clear opt-out mechanism and honor qualifying opt-out preference signals in accordance with applicable law.

Exercising an applicable privacy right will not result in unlawful discrimination or retaliation.

7. Data Storage, Retention, and Security

7.1 Data Storage

Personal information may be stored in systems used to operate the website, manage orders, provide customer support, and maintain business records. Depending on our actual service arrangements, information may also be stored or processed by external service providers.

The locations where information is stored or processed depend on the systems and providers actually used and any applicable legal requirements.

7.2 Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, complete transactions, resolve disputes, enforce applicable agreements, and meet legal obligations.

Retention periods vary according to the type of information, the purpose of processing, applicable legal requirements, and the circumstances of the relevant transaction.

For example, order, payment, accounting, tax, shipping, and after-sales records may need to be retained for periods required by applicable law or reasonably necessary to address transaction-related issues.

When personal information is no longer reasonably needed, we will take appropriate steps to delete, anonymize, or otherwise handle it in accordance with applicable law and our actual retention practices. Some information may remain in backups or records retained for legitimate legal or operational reasons until it can be appropriately removed or expires under the relevant retention process.

7.3 Information Security

We seek to protect personal information using reasonable safeguards appropriate to the nature of the information and the risks associated with its processing.

Depending on the systems and services used, safeguards may include access restrictions, permissions management, secure data transmission, and other administrative, technical, or organizational measures.

No method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we will handle personal information in accordance with applicable legal requirements and our actual security practices.

8. Your Privacy Rights and Choices

Depending on your state of residence, the nature of our data processing, and applicable law, you may have certain rights concerning your personal information.

These rights are not identical in every state and may be subject to legal conditions, exceptions, and verification requirements.

8.1 Right to Know or Access

You may have the right to request information about the personal information we collect, use, disclose, or otherwise process about you, including access to certain personal information and details about relevant processing activities.

8.2 Right to Correct

You may have the right to request correction of inaccurate personal information we maintain about you.

If you notice that your contact details, shipping information, or other relevant information is incorrect, you may contact us to request an appropriate correction.

8.3 Right to Delete

You may have the right to request deletion of personal information we maintain about you, subject to applicable legal exceptions.

We may need to retain certain information to complete transactions, comply with legal obligations, maintain required records, resolve disputes, prevent fraud, or exercise or defend legal claims where permitted by law.

If an exception applies, we will handle the request in accordance with the applicable legal requirements.

8.4 Right to Data Portability

Where applicable law provides this right, you may request a copy of certain personal information in a portable format, subject to the relevant legal requirements and exceptions.

8.5 Right to Opt Out

Depending on applicable law and our actual processing activities, you may have the right to opt out of:

  • The sale of personal information as defined by applicable law.

  • Sharing personal information for cross-context behavioral advertising, where covered by applicable law.

  • Targeted advertising or certain forms of profiling, where applicable law provides that right.

You may exercise an applicable right through the method made available for that purpose or by contacting support@lirainaria.com.

8.6 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time, subject to applicable law.

Withdrawal generally affects future processing that relies on the withdrawn consent. It does not automatically invalidate processing that occurred lawfully before withdrawal or require deletion of information that may lawfully be retained or processed on another valid legal basis.

8.7 Right to Non-Discrimination

Where required by applicable law, we will not unlawfully discriminate against you for exercising your privacy rights.

This does not prevent differences in service that are legally permitted, such as differences arising from a voluntary loyalty program or financial incentive, where the applicable legal requirements are satisfied.

8.8 Right to Appeal

If applicable law provides a right to appeal a decision concerning your privacy request, you may ask us to review that decision by contacting support@lirainaria.com and identifying the original request and the decision you wish to challenge.

We will handle any appeal in accordance with the applicable legal requirements.

8.9 How to Submit a Privacy Request

To submit a privacy request, email support@lirainaria.com with the subject line "Privacy Rights Request."

Please include:

  • Your name.

  • The email address associated with your order or previous communication, if applicable.

  • A description of the right you wish to exercise.

  • Relevant details that will help us identify the information or request involved.

Please do not send full payment card numbers, passwords, or other highly sensitive information in your request.

We may request additional information reasonably necessary to verify your identity or authority to act on behalf of another person, where permitted or required by applicable law. We will not request more information than is reasonably necessary for verification and processing.

If we cannot verify a request with the information available, we may ask for additional details or explain why we cannot complete the request.

We will respond within the time limits required by applicable law. If a law permits an extension or provides an exception, we will apply it as appropriate.

Where required, we will explain the reasons for denying a request and provide information about any available appeal process.

8.10 Authorized Agents

Where applicable law permits an authorized agent to submit a privacy request on your behalf, we will process the request in accordance with the relevant legal requirements. We may require evidence of authorization or additional verification where permitted or required by law.

8.11 Marketing Preferences

If you receive promotional emails from us, you may opt out using the unsubscribe mechanism included in the message, if available, or by contacting support@lirainaria.com.

We will process marketing opt-out requests in accordance with applicable law.

Please note that opting out of marketing messages does not prevent us from sending essential communications related to your purchases, transactions, or customer service requests.

9. Applicable U.S. Privacy Laws

We handle personal information in accordance with applicable U.S. federal, state, and local laws.

There is no single comprehensive U.S. privacy law that applies in the same way to every business, website, and consumer. The laws that apply depend on factors such as the nature of the business, the information involved, the processing activities, and applicable statutory thresholds or exemptions.

9.1 California Privacy Laws

California privacy laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may provide certain rights to eligible California residents when the relevant statutory requirements are satisfied.

Depending on applicability, these rights may include the right to know, access, correct, or delete personal information; receive a portable copy of certain information; opt out of certain sales, sharing, or targeted advertising; and exercise other rights provided by law.

California law also imposes requirements concerning privacy notices, sensitive personal information, consumer requests, and other data practices in circumstances specified by statute.

Our contact address in California does not, by itself, establish whether every provision of California privacy law applies to our business. Applicability depends on the relevant statutory criteria and actual business activities.

9.2 Other State Privacy Laws

Other states may provide privacy rights and impose obligations for covered businesses and data processing activities. These laws may include requirements concerning access, correction, deletion, portability, targeted advertising, profiling, consent, appeals, and opt-out preference signals.

The scope of these rights and obligations varies by state. We will apply the requirements relevant to the circumstances and applicable law.

9.3 Federal Laws

Certain federal laws may apply to specific information, industries, or activities, including laws relating to consumer protection, electronic communications, data security, or particular categories of sensitive information.

We will handle personal information in accordance with federal requirements that apply to our actual activities.

This section is not a representation that every law mentioned applies to every transaction or that this policy alone establishes compliance with any particular law.

10. Children's Privacy

Our website is intended for general shopping activities and is not knowingly directed toward children below the age at which applicable law permits the relevant data collection without additional requirements.

We do not knowingly collect personal information from children in a manner prohibited by applicable law.

If we learn that personal information has been collected from a child in violation of applicable legal requirements, we will review the circumstances and take appropriate steps as required by law.

If you believe a child has provided personal information to us in circumstances that raise a privacy concern, please contact support@lirainaria.com and describe the situation.

We do not represent that the website has a dedicated age-verification system or parental-consent process unless such functionality has been confirmed.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, payment pages, shipping and tracking pages, or other external services.

When you visit an external website or interact directly with a third-party service, that party's privacy policy and practices generally govern its independent collection and use of your information.

We are not responsible for the independent privacy practices of third-party websites or services that we do not control.

Where a third party processes personal information on our behalf, its role and permitted processing depend on the actual service arrangement, applicable contractual requirements, and relevant law.

Before providing personal information directly to an independent third party, we encourage you to review its privacy policy and understand the information it collects and how it uses that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, business operations, data processing practices, or applicable legal requirements.

When we make changes, we will update the "Last Updated" date at the top of this policy and make the revised version available on our website.

If a change materially affects how we process personal information, we will provide additional notice or obtain consent where required by applicable law.

Posting an updated policy does not replace any separate notice, consent, or other legal requirement that applies to a particular change.

We encourage you to review this policy periodically to stay informed about our privacy practices.

13. Contact Us

If you have questions about this Privacy Policy, wish to inquire about our privacy practices, or want to submit a request concerning your personal information, please contact us using the information below.

Email: support@lirainaria.com

Phone: +1 (818) 263-1749

Mailing Address: 1414 Dixon St, Glendale, CA 91205, United States

Shipping Coverage: United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.

You may use the email address above to submit privacy questions, access or deletion requests, correction requests, applicable opt-out requests, cookie preference inquiries, or other privacy-related requests.

Please include enough information for us to understand and review your request, but do not include unnecessary sensitive personal information.

We will review and respond to privacy inquiries in accordance with applicable law.