Last Updated: October 14, 2026
This Cancellation Policy explains how to request an order cancellation, how cancellation requests are reviewed, and how refunds are handled for purchases made through lirainaria.com. It is intended to help you understand your options before and after an order ships.
1. Order Cancellation Eligibility
Orders That Have Not Shipped
You may request cancellation of an order that has not yet shipped. Please contact our customer support team as soon as possible by emailing support@lirainaria.com or calling +1 (818) 263-1749.
All cancellation requests are subject to review. We must verify the order's current status and determine whether it can still be canceled before shipment.
If your cancellation request is approved before the order ships, you will receive a full refund of the amount paid for that order, including any shipping charges paid, where applicable. The refund will be issued to your original payment method.
Submitting a cancellation request does not automatically cancel your order. Your order remains subject to its current processing and shipping status until cancellation is confirmed.
Orders That Have Already Shipped
Once an order has shipped, it generally cannot be canceled directly. If your order is already in transit, we recommend accepting delivery and, if you no longer wish to keep the item, reviewing our Return & Refund Policy to determine whether you qualify for a return and refund.
Cancellation and return requests are handled differently. An order that has shipped is not treated as canceled merely because you contact customer support or request a cancellation.
Nothing in this policy limits any cancellation, withdrawal, or other rights that may apply to you under applicable law.
2. How to Request a Cancellation
Email is our preferred method for submitting a cancellation request. You may also call us during our customer service hours for assistance.
Please follow these steps:
Step 1: Contact Us
Email support@lirainaria.com with the subject line “Order Cancellation Request,” or call +1 (818) 263-1749.
Please include the following information whenever available:
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Your order number.
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Your order confirmation email or other available proof of purchase.
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Payment confirmation or transaction details, if needed to help us locate the order.
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The reason for your cancellation request.
For your security, do not email your full credit or debit card number, card security code, account password, or other unnecessary sensitive payment information.
Step 2: Order Status Review
Our customer support team will review your request and verify the order information, payment details as necessary, and current shipping status. This review helps us determine whether the order remains eligible for cancellation.
Step 3: Cancellation Confirmation
If the order qualifies for cancellation, we will confirm the cancellation and notify you of the outcome as promptly as possible. If the order has already shipped or can no longer be stopped, we will explain the situation and direct you to our Return & Refund Policy, where applicable.
Your request is not considered approved until we confirm the cancellation.
Step 4: Refund Processing
Once your cancellation is approved, we will initiate the applicable refund to your original payment method. We will process the refund as promptly as possible in accordance with our applicable procedures.
3. Cancellation Review and Confirmation
We will review cancellation requests as promptly as possible after receiving them. The time needed to review a request may depend on the order's processing stage, payment verification, and shipping status.
The cancellation process has three distinct stages:
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Request received: We receive your email or cancellation inquiry.
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Order reviewed and decision confirmed: We verify the order status and determine whether cancellation is possible.
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Refund initiated: If cancellation is approved, we arrange the applicable refund.
Submitting a request does not guarantee that an order can be canceled. If fulfillment or shipment has already progressed beyond the point at which cancellation is possible, we will inform you and explain the available next steps.
We will notify you of the outcome once the review is complete. We do not guarantee a specific review time or immediate cancellation.
4. Refund Method and Processing
If an order cancellation is approved before shipment, you will receive a full refund of the amount paid for the canceled order, including shipping charges paid, where applicable.
Refunds are issued to the original payment method used for the purchase. We do not guarantee that a refund can be redirected to a different payment method or account.
We will initiate the refund as promptly as possible after confirming the cancellation. Please note that initiating a refund does not mean the funds have already been credited to your account. The time it takes for the refund to appear depends on your bank, card issuer, payment service provider, or other relevant financial institution.
We cannot guarantee a uniform posting time for all payment methods. If the refund does not appear within the timeframe indicated by your financial institution, please contact your payment provider for further assistance. You may also contact us if you need help confirming the status of your refund.
5. Orders That Have Already Shipped
Orders that have already shipped generally cannot be canceled directly through our cancellation process.
If you no longer want an item after it has shipped, please consider the following steps:
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Allow the order to be delivered.
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Review our Return & Refund Policy for the applicable return requirements and eligibility.
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Contact customer support if you need assistance understanding the return process.
Any return request will be handled under the terms of our Return & Refund Policy and applicable law. Return eligibility, shipping costs, return instructions, and refund handling will be determined under that policy rather than this Cancellation Policy.
If you believe a statutory cancellation or withdrawal right applies to your order, please contact us so we can review your request in light of the circumstances and applicable law.
6. Relationship to Our Return & Refund Policy
This Cancellation Policy applies to eligible requests to cancel an order before shipment. It does not replace or modify our Return & Refund Policy.
For orders that have already shipped or been delivered, please refer to the Return & Refund Policy for information about return eligibility, applicable time limits, return shipping arrangements, and refund procedures.
If you have questions about whether your order can be canceled or should instead be handled as a return, please contact us with your order number. We will review the order status and help clarify the applicable process.
7. Contact Us
If you have questions about this Cancellation Policy or need assistance with an order cancellation, please contact us using the information below. Email is our preferred contact method, and phone support is also available during our customer service hours.
Website: lirainaria.com
Email: support@lirainaria.com
Phone: +1 (818) 263-1749
Address: 1414 Dixon St, Glendale, CA 91205, United States
Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.
We appreciate your understanding and will do our best to provide clear information and assistance throughout the cancellation process.