Refund policy

Last Updated: October 14, 2026

At Lirainaria, we want you to feel confident about your furniture purchase. This Return & Refund Policy explains how to request an order cancellation, return an item, or obtain a refund for an eligible purchase made through lirainaria.com.

This policy applies to furniture orders shipped within the United States, including living room furniture, bedroom furniture, and outdoor furniture. It is subject to applicable federal, state, and local laws. Nothing in this policy is intended to limit any rights or remedies available to you under applicable law.

1. Order Cancellations

Orders That Have Not Shipped

You may request to cancel an order before it ships. To request a cancellation, contact us as soon as possible at support@lirainaria.com or call +1 (818) 263-1749.

If your cancellation request is approved before shipment, we will cancel the order and initiate a full refund of the amount paid for that order, including any shipping charges paid for the canceled order, where applicable.

Submitting a cancellation request does not automatically mean the order has been canceled. We will review the order's fulfillment status and notify you of the outcome.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel it directly because the shipment may already be in transit or under the carrier's control.

If your order has already shipped, you may request a return after delivery, subject to the eligibility requirements and procedures outlined in this policy. Any applicable statutory cancellation, withdrawal, or refund rights will remain unaffected.

2. Return Eligibility and Time Limits

30-Day Return Window

You may request a return within 30 days of receiving your item. To help us evaluate your request, please contact us within this period and provide your order information and reason for the return.

Our 30-day return window is a voluntary store policy. It is separate from any statutory return, cancellation, withdrawal, or refund rights that may apply to a particular transaction under federal, state, or local law. There is no single federal 14-day return period that applies to all U.S. online purchases. Where a specific law provides a different or additional right, that law will govern.

Condition of Returned Items

To qualify for a voluntary return, an item should generally meet the following conditions:

• Reasonably good condition: The item should be returned in a condition consistent with reasonable inspection and handling, allowing us to assess whether it remains suitable for resale.

• Complete contents: Include all applicable accessories, hardware, components, manuals, and other items originally supplied with the product, to the extent available.

• No customer-caused damage: The item should not have damage, missing parts, or deterioration beyond reasonable inspection and handling that is attributable to you.

• Accurate identification: The returned item must correspond to the product associated with the approved return request.

Furniture does not automatically become ineligible for return simply because its packaging has been opened or it has been assembled. We will evaluate the item's actual condition, the reason for the return, and any applicable legal requirements.

If an item has been used, assembled, damaged, modified, or returned with missing components, these circumstances may affect eligibility or the amount of any voluntary refund, depending on the specific facts and applicable law. We will not impose a deduction or deny a legally required remedy where doing so would violate applicable law.

Returns for Personal Reasons

You may request a return if a piece of furniture does not fit your intended space, its dimensions do not meet your expectations, you change your mind, or you no longer want the item.

For these personal-preference returns, the item must meet the applicable return conditions and the request must fall within the relevant return period. You are responsible for arranging and paying reasonable return shipping costs, unless applicable law requires otherwise or we confirm that we will cover those costs.

Before shipping a large or heavy furniture item, please contact us for return instructions and confirmation of the appropriate return destination. Do not send an item back without first receiving return instructions.

Items That Do Not Meet Return Conditions

If a returned item does not meet the applicable eligibility requirements, differs materially from the item approved for return, or has damage attributable to improper handling or use by the customer, we may decline a voluntary refund or consider another reasonable resolution.

Where appropriate and legally permitted, we may contact you to discuss the item's condition and available options before completing the return process. Any decision will take account of the circumstances and applicable consumer protection requirements.

These conditions do not eliminate any refund, repair, replacement, cancellation, or other remedy that may be required by law.

3. Items That Arrive Damaged, Defective, or Incorrect

We understand that furniture is a significant purchase, and we want to address problems with delivered items fairly and efficiently.

If your item arrives damaged, has a manufacturing defect, is materially different from its description, or is not the item you ordered, please contact us as soon as reasonably possible after discovering the issue.

To help us assess the situation, please provide:

• Your order number and the name of the affected item.

• A brief description of the problem.

• Clear photographs or videos showing the damage, defect, incorrect item, or affected components, if reasonably available.

• Any relevant packaging or shipping information that may help us understand what happened.

Please retain the item and its packaging, if reasonably possible, until we provide further instructions. Do not discard or dispose of the item before contacting us unless necessary for safety or otherwise required by applicable law.

Available Resolutions

After reviewing your request, we will determine an appropriate resolution based on the circumstances, the nature of the issue, the condition of the item, and applicable law. Depending on the situation, available resolutions may include:

• A full refund when appropriate.

• A partial refund for an issue that can reasonably be resolved without returning the item, where agreed or otherwise appropriate.

• A return and refund for an eligible item.

• Another remedy required by applicable law.

We do not provide direct exchanges under our current service model. However, this does not limit any remedy that applicable law may require.

Return Shipping for Damaged, Defective, or Incorrect Items

If a return is necessary because an item arrived damaged, has a qualifying defect, or was sent in error, we will review the circumstances and provide appropriate return instructions. We will cover reasonable return shipping costs that applicable law requires us to cover or that we confirm we will cover for the issue.

You will not be charged reasonable return shipping costs that we are legally required to bear because of a qualifying product defect, shipping damage, or fulfillment error.

Please contact us before arranging return transportation for these issues so that we can determine the appropriate process. Do not assume that shipping costs incurred without prior coordination will automatically be reimbursed, except where reimbursement is required by applicable law.

4. No Exchanges

We currently offer returns and refunds rather than direct exchanges. This approach helps us accurately manage order records, inventory, returned-item inspections, and refund processing.

If you would prefer a different size, style, or color, you may request a return for your original purchase if it qualifies under this policy, then place a separate order for the item you prefer.

A new order is subject to availability, current pricing, and the applicable purchasing terms. We cannot guarantee that a particular size, style, or color will be in stock.

Requesting a new purchase is not a condition of receiving a refund or exercising any other right to which you are entitled under applicable law.

5. Return Shipping and Fees

Customer-Arranged Return Shipping

We do not routinely provide prepaid return shipping labels. Unless we confirm otherwise or applicable law requires otherwise, you are responsible for arranging return transportation and obtaining the appropriate shipping label for your return.

For voluntary returns due to personal preference, including a change of mind or furniture that does not fit your space, you are responsible for reasonable return shipping costs. The actual cost may vary depending on the item's size, weight, packaging, pickup requirements, destination, and carrier.

Because furniture can be bulky or heavy, please obtain return instructions before arranging shipment. Use a suitable carrier and packaging method appropriate for the item, and retain your shipping receipt and tracking information.

Return Shipping for Issues Attributable to Us or the Shipping Process

For eligible returns involving a product defect, shipping damage, or an incorrect item, we will provide reasonable guidance and cover return transportation costs where required by law or confirmed by us.

If you believe your item arrived damaged or incorrect, contact us before paying for return transportation so we can review the issue and explain the applicable arrangements.

Other Fees and Deductions

We do not impose an automatic, fixed return-processing fee under this policy.

For voluntary returns, any deduction for return shipping or another applicable charge must be disclosed clearly, be reasonable and authorized where required, and comply with applicable law. We will not charge duplicate fees for the same service or invent additional charges that were not disclosed or otherwise legally permitted.

The final refund amount may be affected by applicable shipping charges, reasonable return transportation costs, or other charges that were clearly disclosed and may lawfully be deducted in the circumstances. Any refund calculation will also account for applicable statutory rights.

6. How to Request a Return, Cancellation, or Refund

Please follow these steps to help us process your request efficiently.

Step 1: Contact Us

Email support@lirainaria.com with the subject line "Return Request," "Order Cancellation," or "Refund Request," as appropriate. You may also call +1 (818) 263-1749.

Please include the following information:

• Your order number.

• The name of the item or items involved.

• The reason for your request.

• A brief explanation of the issue and your preferred resolution, if applicable.

If your item arrived damaged, defective, or incorrect, please include clear photographs or videos when reasonably available.

If you are requesting an order cancellation, contact us as soon as possible and indicate whether you believe the order has shipped, if that information is available.

Step 2: Review Your Request

We will review your request based on the order's shipping status, the date you received the item, the reason for the request, the item's condition, and applicable legal requirements.

We will then notify you of the next steps, including whether the request is approved, whether the item needs to be returned, and which return instructions apply.

Submitting a request does not itself constitute approval of a cancellation, return, or refund.

Step 3: Return the Item, If Required

If your request is approved and a return is necessary, we will provide the applicable return instructions, return destination, and shipping requirements.

You must arrange and pay for return shipping when required under Section 5, unless we confirm otherwise or applicable law requires us to cover the cost.

Pack the item securely and include the applicable accessories and components. Retain your proof of shipment and tracking information until the return is resolved.

Do not ship the item to the mailing address listed in the Contact Us section unless we specifically confirm that it is the correct return destination.

If applicable law or our approved resolution permits a refund without returning the item, we will explain the process. A return shipment is not required in every case.

Step 4: Inspection and Refund Processing

When a returned item arrives, we will reasonably inspect and verify its condition and confirm that it corresponds to the approved return request.

For eligible returns that require the item to be returned, we will initiate the applicable refund within 1–3 business days after receiving and verifying the returned item.

If a return is not required, we will process the refund according to the approved resolution and applicable procedures after the request has been approved. We will not require a return as a blanket condition when applicable law requires or permits a different process.

If the inspection identifies an issue that may affect a voluntary refund, we may contact you to explain the findings and discuss the appropriate next steps, subject to applicable law.

7. Refund Processing and Timing

Refunds for Canceled Orders

If an order has not shipped and your cancellation is approved, we will initiate a full refund after the cancellation is confirmed.

Refunds for Approved Returns

For eligible returns that require shipment back to us, we will initiate the refund within 1–3 business days after receiving and verifying the returned item.

For approved refunds that do not require a return shipment, we will initiate the refund according to the approved resolution and applicable procedures.

The refund amount will be calculated based on the purchase, any applicable shipping charges, any reasonable return costs or other deductions that were clearly disclosed and are legally permitted, and any additional amounts required to be refunded under applicable law.

Original Payment Method

Refunds are generally issued to the original payment method used for the purchase. If the original payment method is no longer available or another circumstance prevents the standard refund process, please contact us so we can review the available options, subject to applicable payment-provider requirements and law.

When Will the Refund Appear?

Initiating a refund means that we have submitted or started processing the refund through the applicable payment process. It does not mean the funds will immediately appear in your account.

The time required for the refund to post depends on your bank, card issuer, payment service provider, or other relevant financial institution. Processing times may vary, and we cannot guarantee a specific posting date.

If you have not received your refund after allowing a reasonable period for your payment provider to process it, please contact us. We can review the status of the refund and provide any available information to help you follow up with your payment provider.

Nothing in this section extends a deadline imposed by applicable law.

8. Statutory Consumer Rights

This policy describes our voluntary cancellation, return, and refund procedures. It does not replace or restrict rights that may apply to your purchase under federal, state, or local law.

Consumer rights can vary depending on the transaction, the product, the location, and the circumstances. Certain laws may require specific disclosures, cancellation opportunities, refunds, or other remedies in particular situations.

Where an applicable law provides a right or remedy that differs from this policy, the applicable legal requirement will control. If you believe a statutory right applies to your purchase, please contact us and identify the relevant circumstances so we can review your request accordingly.

9. Contact Us

If you have questions about this Return & Refund Policy or need assistance with a cancellation, return, damaged item, incorrect order, or refund, please contact our customer support team.

Email: support@lirainaria.com

Phone: +1 (818) 263-1749

Mailing Address: 1414 Dixon St, Glendale, CA 91205, United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.

We appreciate your business and will work with you to review your request and explain the next steps in accordance with this policy and applicable law.