Shipping policy

Thank you for shopping at Lirainaria. This Shipping Policy explains our shipping destinations, shipping rates, order processing procedures, estimated delivery times, tracking information, and how we handle shipping-related issues.

Please review this policy before placing your order. Shipping times are estimates and are not guaranteed delivery dates. All orders are subject to the applicable terms of sale and relevant laws.

1. Shipping Destinations

We currently ship to destinations throughout the United States.

Available delivery options may depend on the shipping address, product, and carrier service available for your order. If a particular address cannot be serviced, we will inform you when the issue is identified and explain any available options.

Please ensure that your shipping address is complete and accurate when placing your order to help avoid unnecessary delivery delays.

2. Shipping Rates

Our standard shipping rates are based on the order total as follows:

Order Total	Standard Shipping Fee
Under $78.50	$6.70
$78.50 or more	Free

Orders totaling $78.50 or more qualify for free standard shipping. Orders under $78.50 are subject to a $6.70 standard shipping fee.

The applicable shipping fee will be displayed during checkout before you complete your purchase.

These rates apply to standard shipping under the conditions described above. Any change to the shipping rates or available shipping options will be disclosed before you place an order, as applicable.

3. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days exclude weekends and applicable public holidays. Order processing time is separate from transit time, which begins after the order has shipped.

During processing, we may need to verify order details, prepare the items for shipment, and coordinate fulfillment. Processing may vary depending on order status and operational circumstances.

An order entering processing does not mean it has been completed or handed over to a carrier. You will receive shipping information when your order ships, where applicable.

4. Order Cut-Off Time

Our daily order cut-off time is 5:00 PM local time on business days. The applicable time zone for this cut-off is subject to confirmation based on our actual order-processing operations.

The following rules apply:

• Orders placed before 5:00 PM on a business day: Processing begins on the same business day.

• Orders placed after 5:00 PM on a business day: Processing begins on the next business day.

• Orders placed on weekends or applicable public holidays: Processing begins on the next business day.

Beginning processing on the same business day does not mean the order will be processed in full or shipped that day.

Actual shipment timing depends on fulfillment progress and the circumstances of the order. The processing period and estimated transit period should be considered separately when estimating your delivery date.

5. Shipping Methods and Estimated Delivery Time

We use shipping services provided by DHL, UPS, and DHL Express, depending on the service available for the order.

The estimated transit time is 5–10 business days after shipment.

Transit time begins after the order has shipped and does not include the order processing period described above.

For example, an order may require 1–3 business days for processing, followed by an estimated 5–10 business days in transit. The actual time from order placement to delivery may therefore be longer than the estimated transit period alone.

The available carrier and service depend on the order and fulfillment arrangements. We do not guarantee that every order will be shipped through a particular carrier or that DHL Express will be available for every purchase.

Factors That May Affect Delivery

Estimated transit times are not guaranteed. Delivery may take longer due to circumstances such as:

• Severe weather or other disruptions.

• Carrier operational delays.

• Public holidays and periods of increased shipping volume.

• Delivery-area limitations.

• Incorrect or incomplete shipping information.

• Other circumstances outside our reasonable control.

If your shipment exceeds the estimated transit window and you have not received your order, please contact us at support@lirainaria.com. You may also call +1 (818) 263-1749 for assistance.

6. Taxes and Customs

Applicable taxes are included in the displayed product prices, subject to the applicable tax treatment of your order.

Our logistics providers handle applicable customs clearance procedures under the arrangements covering the relevant shipments. For orders covered by these arrangements, you are not expected to pay additional customs clearance charges for procedures already covered by those arrangements or to pay taxes that have already been included in the applicable price.

This policy applies to our stated U.S. shipping destinations. It does not establish that every possible government charge, exceptional fee, or legally required payment is covered in every circumstance.

If you are asked to pay an unexpected tax or customs-related charge, please contact us before making payment, if reasonably possible, so we can review the circumstances and help clarify the charge.

7. Order Tracking

Once your order has shipped, you can generally track its progress using the tracking number and tracking link provided in your shipping notification email, where available.

Tracking Information Has Not Updated

Tracking information may not appear immediately after shipment. Carrier systems may need time to receive, process, and display the latest shipment information.

If your tracking details have not updated, please check again later.

Missing or Unusable Tracking Information

If you do not receive tracking information, your tracking number does not work, or the shipment status remains unchanged for an extended period, contact us for assistance.

Please include your order number and any available tracking details so we can review the shipment status.

Email: support@lirainaria.com

Phone: +1 (818) 263-1749

Email is our preferred contact method for shipping inquiries.

8. Shipping Delays, Damaged Items, and Lost Packages

8.1 Shipping Delays

If your order has not arrived within the estimated 5–10 business-day transit period, please contact support@lirainaria.com first.

Include your order number and tracking information, if available. We will review the information available for your order and assist with checking its shipping status.

Delivery delays do not automatically qualify for compensation, a refund, or a replacement. Any available resolution will depend on the circumstances, the applicable order terms, and relevant legal requirements.

Nothing in this section limits any rights or remedies available to you under applicable law.

8.2 Items Damaged During Shipping

We understand that furniture can be affected by handling or transportation. If your order arrives damaged, please contact us as soon as reasonably possible after receiving the item.

To help us assess the issue, please provide:

• Your order number.

• The name of the affected item.

• A description of the damage.

• Clear photographs or videos showing the damage, if reasonably available.

• Relevant packaging or shipping information, if available.

Please retain the item and its packaging, if reasonably possible, until we provide further instructions. Do not dispose of the item before contacting us unless necessary for safety or otherwise required by applicable law.

We will review the information and explain the appropriate next steps. Depending on the circumstances, the available resolution may include a return, refund, partial refund, or another remedy required by applicable law.

If a return is necessary because of shipping damage, return transportation costs will be handled in accordance with our Return & Refund Policy and applicable law. We will cover reasonable return shipping costs where required by law or confirmed by us.

Please see our Return & Refund Policy for additional information about damaged, defective, or incorrect items.

8.3 Lost or Missing Packages

If your tracking information indicates that a package may be lost, remains unchanged for an extended period, or shows delivery even though you have not received the package, please contact us.

If tracking shows the package as delivered, we recommend that you first:

• Check the delivery location and any designated safe placement area.

• Ask household members or other individuals who may have accepted the package.

• Check with your neighbors or property management, if applicable.

• Review the available tracking details for delivery information.

If you still cannot locate the package, email support@lirainaria.com with your order number and tracking information. You may also call +1 (818) 263-1749.

We will review the available information and assist with investigating the issue, including checking relevant carrier information where available. Any further action will depend on the investigation, the order details, applicable policies, and legal requirements.

We do not guarantee a specific investigation period, compensation amount, or replacement outcome for every missing-package report.

9. Shipping Changes and Order Cancellations

If you need to change your shipping address, update delivery information, or cancel an order, please contact us as soon as possible at support@lirainaria.com. You may also call +1 (818) 263-1749.

9.1 Orders That Have Not Shipped

If your order has not shipped, you may request an address change or cancellation. Whether the request can be completed depends on the order's processing status and whether the requested change can still be made.

Please note that submitting a request does not guarantee that the order can be modified or canceled before shipment.

If an unshipped order is successfully canceled, we will initiate a full refund in accordance with our Return & Refund Policy.

9.2 Orders That Have Already Shipped

Once an order has shipped, address changes, delivery modifications, or shipment interception requests may be restricted by the carrier and the shipment's current status.

We cannot guarantee that an address change or interception request will be successful after shipment.

If the order cannot be redirected or stopped, you may request a return after delivery in accordance with our Return & Refund Policy and applicable law.

Any applicable charges associated with a requested change will be communicated before they are incurred where required. We do not impose an unconfirmed fixed address-change, interception, or cancellation fee under this policy.

10. Delivery Address and Customer Responsibilities

Please carefully review your shipping information before completing your order. Accurate information helps us and the carrier deliver your furniture to the correct destination.

You are responsible for providing accurate and complete delivery details, including:

• Recipient name.

• Street address and any applicable apartment or unit number.

• City, state, and ZIP code.

• Contact information reasonably necessary for delivery.

Incorrect or Incomplete Addresses

If you discover an error in your shipping address, contact us as soon as possible.

For orders that have not shipped, we will review whether the address can be corrected before dispatch. For orders already in transit, any change will depend on the carrier's rules and the shipment's current status.

If an incorrect or incomplete address causes a delivery problem, we will review the circumstances and explain any available options. Responsibility for resulting costs or losses will depend on the facts, the applicable carrier rules, and relevant law. We do not automatically assign all responsibility to the customer in every such situation.

Delivery Access and Receipt

Please provide delivery information that is reasonably necessary for the carrier to complete the shipment. If special access instructions or other delivery details are needed, provide them when placing your order or contact us promptly if changes are necessary.

Delivery arrangements and any available delivery options depend on the service provided for the particular shipment.

If a delivery attempt is unsuccessful, review the carrier's tracking information and contact us if you need assistance.

Package Marked as Delivered but Not Received

If the carrier marks your package as delivered but you cannot locate it, follow the steps in Section 8.3 and contact us if the package remains missing.

We will review the information available and help determine the appropriate next steps based on the circumstances and applicable requirements.

11. Contact Us

If you have questions about shipping rates, order processing, delivery estimates, tracking information, or a shipping-related issue, please contact our customer support team.

Email: support@lirainaria.com

Phone: +1 (818) 263-1749

Address: 1414 Dixon St, Glendale, CA 91205, United States

Shipping Coverage: United States

Customer Service Hours: Monday through Friday, 9:00 AM–5:00 PM.

Email is our preferred contact method for shipping inquiries because it allows you to include your order number, tracking details, and any relevant photographs or supporting information. You may also contact us by phone for assistance.

We appreciate your order and will work with you to address shipping questions and delivery issues in accordance with this policy and applicable law.