Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions page. Here, you can find helpful information about our furniture, shopping experience, payment methods, shipping and delivery, order cancellations, returns and refunds, and customer support. If you need additional assistance, please contact us using the information provided at the end of this page.

1. Products and Shopping

What types of furniture do you offer?

We offer furniture across three main categories: Living Room Furniture, Bedroom Furniture, and Outdoor Furniture. Available products and options may vary, so please browse our website to explore the current selection.

Where can I find product dimensions and specifications?

Please review the individual product page for available dimensions, specifications, descriptions, images, and other product details. If you need clarification about information that is not provided, contact our customer support team before placing your order.

May product colors look different on different screens?

Yes. Colors may appear slightly different depending on your device, display settings, lighting, and viewing conditions. Please use the product images and written descriptions as a guide, and contact customer support if you need clarification before purchasing.

How can I choose the right furniture for my space?

Before ordering, measure your available space and compare it with the dimensions listed on the product page. Consider doorways, hallways, stairways, and other access points that may affect delivery. Review the product description and specifications carefully to determine whether the item suits your needs.

What should I check before placing an order?

Please confirm the product details, dimensions, selected options where applicable, quantity, delivery address, contact information, and total order amount before completing checkout. Review the applicable shipping, cancellation, and return policies so you understand the relevant terms.

2. Shipping and Delivery

Where do you ship?

We currently ship to destinations within the United States. If you are unsure whether your delivery address can be served, please contact customer support before placing your order.

How much does shipping cost?

Orders under $78.50 have a standard shipping fee of $6.70. Orders totaling $78.50 or more qualify for free standard shipping, subject to the applicable shipping terms.

Please review the shipping charges displayed during checkout before submitting your order.

Do you offer free shipping?

Yes. Orders totaling $78.50 or more qualify for free standard shipping. Orders under $78.50 are charged $6.70 for standard shipping.

How long does order processing take?

Order processing generally takes 1–3 business days. Orders submitted before 5:00 PM on a business day begin processing that business day. Orders submitted after 5:00 PM, on weekends, or on applicable public holidays begin processing on the next business day.

Processing time is separate from shipping transit time. Beginning processing does not mean that an order has already shipped.

How long does delivery usually take?

Estimated delivery is 5–10 business days after shipment. This is an estimate, not a guaranteed delivery date. Actual transit time may vary depending on the destination, carrier operations, weather, and other circumstances.

Please allow time for both order processing and shipping when estimating when your order may arrive.

Which shipping carriers may be used?

Depending on the order and available service, shipments may be handled by DHL, UPS, or DHL Express. The carrier and service available for a particular order may vary.

How can I track my order?

If tracking information is available for your order, please check the shipping notification email for the tracking details. Tracking information may take some time to appear or update after shipment.

If you cannot locate the notification or need help with your order status, contact customer support with your order number.

What should I do if my package is delayed?

If your package appears to be delayed, check the tracking information provided in your shipping notification, if available. If the delay continues or you need assistance, email support with your order number, tracking details if available, and a brief description of the issue.

Delivery estimates are not guarantees, and the resolution of a delay may depend on the circumstances and carrier investigation.

What should I do if my package appears to be lost or is marked as delivered but has not arrived?

First, check the delivery area, other usual drop-off locations, and with household members, neighbors, or property management where appropriate. Review the available tracking information as well.

If you still cannot locate the package, contact customer support with your order number and the relevant delivery details. We can review the information and help determine the appropriate next steps. Investigation timelines and outcomes may vary.

What should I do if my item arrives damaged or incorrect?

Please contact customer support promptly after discovering damage, a defect, or an incorrect item. Include your order number, a description of the problem, and photos or videos if available. Keep the original packaging where reasonably possible until you receive further instructions.

The issue will be reviewed under the applicable Return & Refund Policy and relevant law. Depending on the circumstances, a refund, return, or another appropriate remedy may be available.

3. Payments and Orders

Which payment methods do you accept?

We accept the following payment methods:

• Visa

• Mastercard

• JCB

• Discover

• American Express

• Diners Club

The payment options available for your purchase will be shown during checkout.

 

What should I do if my payment fails?

If your payment is declined or cannot be completed:

1. Check that the payment information you entered is accurate.

2. Confirm that your card or account is active and available for the transaction.

3. Contact your card issuer or financial institution if the issue continues.

4. If necessary, try another accepted payment method available at checkout.

If you still need assistance, contact customer support. For your security, do not email your full card number, card security code, or account password.

How can I check whether my order was placed successfully?

Review any order confirmation or other order-related communication you receive, and check your available order information if the website provides it. If you are unsure whether your order was completed, contact customer support with your name, the contact information used at checkout, and any available order reference.

Please avoid submitting a duplicate order until you have clarified the status of the original order.

Can I change my order after placing it?

Order changes may depend on the order's current status and whether it has shipped. Contact customer support as soon as possible with your order number and the change you are requesting. We cannot guarantee that a requested change can be made.

If the order has already shipped, changes may no longer be possible. Please refer to the applicable shipping and return policies for further guidance.

4. Cancellations

Can I cancel my order before it ships?

You may request cancellation while your order has not yet shipped. Contact customer support with your order number and relevant order information. Your request will be reviewed based on the order's status, and submitting a request does not automatically cancel the order.

If the cancellation is approved before shipment, you will receive a full refund of the amount paid, including shipping charges paid where applicable, in accordance with our Cancellation Policy.

Can I cancel an order that has already shipped?

Shipped orders generally cannot be canceled directly. If your order has already shipped, you will usually need to wait for delivery and then submit a return request under the applicable Return & Refund Policy.

This guidance does not remove any rights that may apply under relevant law.

How do I request an order cancellation?

Email support@lirainaria.com or call +1 (818) 263-1749. Please provide your order number and enough information for us to identify the order. We will review its status and advise you of the next steps.

How long does a cancellation refund take?

If your cancellation is approved, the refund will be initiated in accordance with the Cancellation Policy. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

A refund being initiated does not mean the funds will appear immediately.

5. Returns and Refunds

What is your return policy?

You can generally request a return within 30 days of receiving your item, subject to the terms of our Return & Refund Policy and applicable law.

Eligibility may depend on the item's condition, the reason for the return, and other relevant circumstances. Please contact customer support before sending an item back so you can receive the appropriate instructions.

How long do I have to request a return?

Our standard voluntary return request period is 30 days from the date you receive the item, subject to the applicable policy terms. This is a website policy period, not a universal statutory return period for all U.S. purchases. Rights available under applicable law are not waived by this policy.

If you have questions about your circumstances, please contact customer support.

Do you offer exchanges?

We do not offer direct product exchanges under our current policy. If you wish to obtain a different item, you may request a return and refund for the original purchase, if eligible, and place a separate order for the desired item. Availability of the new item is not guaranteed.

How do I request a return or refund?

Please email support@lirainaria.com with your order number, the item you wish to return, the reason for your request, and photos or videos if they help explain the issue. You may also call +1 (818) 263-1749.

Our team will review your request and provide instructions. Please do not send an item back unless a return is required or you have received the applicable return instructions.

When will my refund be processed?

For an approved return, after the returned item has been received and inspected or otherwise verified as applicable, the refund is generally initiated within 1–3 business days.

For cancellations and other types of refunds, processing follows the applicable policy and the circumstances of the order.

When will my refund appear in my account?

Refunds are generally issued to the original payment method where applicable. After a refund has been initiated, the time it takes to appear in your account depends on your payment provider or financial institution.

If the refund does not appear as expected, you may wish to check with your payment provider and contact customer support with your order details.

Who pays for return shipping?

For voluntary returns, customers are generally responsible for arranging and paying reasonable return shipping costs, as described in our Return & Refund Policy. Where applicable law requires the seller to cover reasonable return costs, or we have confirmed otherwise, the relevant arrangements will apply.

Please contact customer support before returning an item to clarify the applicable process and responsibility for shipping costs.

What happens if my item is damaged, defective, or incorrect?

Contact customer support promptly and explain the issue. Include your order number and photos or videos if available. We will review the circumstances under our Return & Refund Policy and applicable law.

Depending on the situation, an appropriate remedy may include a refund, return, or another resolution. The available remedy will depend on the facts and applicable requirements.

6. Privacy and Website Policies

How is my personal information handled?

Personal information is handled in accordance with our Privacy Policy and applicable law. The information involved and how it is used may depend on your interactions with the website and the services needed to support your purchase.

What are cookies?

Cookies are small data files that websites may store on your device to support website functionality, remember preferences, understand website usage, or provide other features, depending on the technologies in use.

How can I manage cookies?

You can generally manage or remove cookies through your web browser's settings. The available controls vary by browser, and disabling certain cookies may affect how parts of a website function.

7. Contact Us

How can I contact customer service?

You can contact us using the following details:

Email: support@lirainaria.com
Phone: +1 (818) 263-1749
Mailing Address: 1414 Dixon St, Glendale, CA 91205, United States
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM

Email is a convenient way to send order details and supporting photos or documents when needed.

What information should I include when contacting support?

To help us identify your request, please include:

• Your order number, if your question relates to an order.

• The name or contact information used when placing the order.

• A brief description of your question or issue.

• Relevant photos or videos, if they help explain a damaged, defective, or incorrect item.

Please do not include your full payment card number, card security code, account password, or other unnecessary sensitive information in your message.

When is customer service available?

Our customer service hours are Monday through Friday, 9:00 AM–5:00 PM. We are not listing a guaranteed response time, so please allow time for your inquiry to be reviewed.

If your question concerns an order, including the order number and a clear description of the issue can help us understand your request.

We appreciate your interest in shopping with us. Please review the relevant product details and website policies before placing an order, and contact customer support if you need clarification.